We have listed below for you some of the most frequently asked questions - along with answers - in connection with web site design and associated web issues.
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Can you provide all our web design and hosting services?
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What is site maintenance?
Site maintenance is a fee paid monthly to keep your site updated with new content that you provide. Most good web sites have new content updated regularly. Fresh content is what will keep your visitors coming back. This is an optional service that we provide for our customers. If you want to maintain your website yourself you can do so.
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I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?
You need a professionally developed web site, a domain name, and hosting facilities for your web site. You also need the web site to be uploaded onto your hosting facilities and promoted to the search engines.
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How much does a web site cost?
All of the websites developed by J D Web Design are unique so we don′t have a standard price as such. There are quite a few factors that are going to affect the ultimate cost of your web site. These factors include how many pages you are going to have, if you will sell products on your website, the graphic work involved, and how interactive your future web site will be. You will also need web hosting and domain name registration.
For example, a small web site with about 5 static pages would cost around $1000.00 whereas a full ecommerce web site would cost from $2000.00 upwards. If you contact us we will be pleased to discuss your web design requirements and give you a quotation.
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I hear that there are hidden costs associated with web design services. Is this true?
No. We discuss with you your web site requirements and then price accordingly and once you have placed an order for your web site with us, that price will only change if your requirements change.
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Do you offer any type of discounts?
Yes, we offer discounts for schools and non profit organizations.
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How can I pay for your services?
We basically require a 50% deposit and the balance due on completion and then the website is uploaded on the Internet. However in some exceptional cases we can accept smaller deposits on a case by case basis.
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Do I need to hire a "local" web site designer?
J D Web Design creates web sites for clients who are local as well as out of state. By using the Internet, email and the telephone, it is possible to communicate effectively with clients in any location.
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Will we need to have a meeting in connection with the web site design?
We are always happy to arrange a meeting but in the majority of cases a meeting isn′t strictly necessary and most of our web sites can generally be completed with contact via email and telephone only. During the design process we place suggested web site designs onto the Internet in a private place where only you can view the content. We then liaise with you regularly to discuss the concepts so that the web site design and functionality is exactly as you wish.
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How long does it take to have a web site designed?
The time frame is determined by the size of your web site, the complexity of your site design, and our current client design schedule. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new web site is waiting for content (text/images) to be sent to us by the client.
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What about these "on-line ...build your own website" offers?
These are often seen as a low cost way to get a website. Like most things that come at low cost there can be a few catches! Design and functionality are limited in these websites. Often you don′t "own" the website that you create therefore you have to continue to run it there. Because you can′t move it you are tied into ongoing fees that can be more substantial than they first appear.
All of the websites developed by J D Web Design are unique and customised to suit your exact requirements.
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How many pages can I have on my web site?
As many as you like. From a search engines point a view - The more the better!
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What Do I Put On My Site?
That would depend on the goals of your web site. If you run a business website you would include as much information about your products or services that your customers would need to purchase from you.
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In what format should I supply words and photographs about my business for my new web site?
It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the web site. Just like building a house you need materials, the more photos and text you can provide makes building the web site easier for us and results in a better looking site for you.
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Can I use my company logo on my website?
Yes. The best format for a logo is vector graphic, this is because it can be re-scaled without losing quality. If you have had your logo designed for you, you will probably have a vector graphic. If you were not supplied with a vector graphic you should check with the designer to see if you can get one. If you only have a logo as a print or jpg we may need to re-draw it as a vector graphic.
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Do I need to supply all the images for my website?
No. For an extra charge we can source stock photos to use on your site. Or if you need photographs taken we can arrange this for you.
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Will everyone see my web site the same?
Your web site visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all web sites may need re-evaluation.
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Will my web site be "Search Engine" friendly?
All our web sites are created with search engines in mind and the web site design is compliant with search engine guidelines. It is a good idea for your web site to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your web site is kept up to date and complies with new rules etc.
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Can I choose you to design my site and use my own web hosting?
Yes, you can use any web host you like. Once your website has been completed you will have to provide us with your web hosting ftp login username and password so that we can upload your website for you.
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How do I update my web site?
If you have a small web site consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask J D Web Design to carry out these changes for you. Other methods which are frequently chosen are largely dependent upon how much data or information and pictures need to be updated and how often updates need to be done. Of course we will be glad to advise you which method will suit your needs.
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I already have a web site and I need it updated, can you help me?
Yes, we would be happy to look at your existing web site and give you a quote for updating it.
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Do you redesign existing web sites?
Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. We can redesign your web site to take advantage of the latest web technologies.
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Are you able to integrate my existing website with a shopping cart?
Anything you need functionality-wise, we can provide for you. We can work out exactly what functionality your website requires for your specific marketing purposes and get it custom-built for you. If you have an existing web site that you want to add a shopping cart to, we can design it to blend with the existing site. You will need to supply us with your server details.
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I am currently hosted with AnotherFirm.com and would like to switch over to J D Web Design Hosting. How do I do this?
Just fill out an inquiry and we will take care of everything. We will transfer your domain name along with all of your existing web sites content.
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Can I get e-mail with my web site?
Yes you can have email and you will probably wish to set-up several email addresses e.g. sale@your-domain.com.au, info@your-domain.com.au, john.smith@your-domain.com.au
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I already have an email address. Why do I need another one with my website?
When you have your own website you own the domain therefore you should have email addresses from that. It gives you a professional email address that promotes your business not your ISP or Hotmail etc.
Because you own it you are then free to choose whatever ISP you want. One of the reasons that ISP′s give out free email addresses is to "tie" you to their services. Now you are free. No more changing stationery and advising everyone of your new email address just because you choose to change ISP.
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So what is the actual process involved in having a website of our own?
- Plan what you would like to have on your website.
- Collate the necessary information.
- Register your domain name.
- Organise a web server
- Construct the website itself.
- Launch the website to the world.
- Advise the search engines that your website has been launched.
- Later you may need to consider updates, maintenance, minor changes etc.
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I′ve made my decision - I want you to design my web site. Now what do I do?
If you have decided you want a web site or have any questions, simply contact us by email here or by phone 02 4571 2917 to start the process.
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What if I do not like the design?
If you do not like the design which we have suggested for you, we will keep discussing and adjusting until we have a website you will like. We would not like to think that you are not happy with the final web site design. Our aim is to create for you a web site specific to your requirements which you are completely happy with.
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Once my web site is completed can you provide web hosting?
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Once my web site design is completed, what after-sales service do you offer?
We fully support any web site we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your web site need never get out of date.
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Why can′t I find my web site in the search engines?
Once your site has been submitted to the top Search Engines they may require several weeks to actually spider and list your web site in their directory. How fast your site is listed depends on each individual Search Engines database update schedule. We will submit your site with Google and Yahoo. Click here to read more.
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What is a URL?
It stands for "universal resource locator". This is the address typed in to view your web page on the Internet. For example, you would type in http://www.jdwebdesign.com.au to access our home page.
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